Booking conditions

GENERAL CONTRACTING CONDITIONS AND PRIVACY POLICY

1. Introduction

The aim of the present document is to regulate the GENERAL CONTRACTING CONDITIONS for the Online Reservations Service of HOTELS HOLIDAY WORLD**** (SEGEHOTEL, S.L.U., AUXIHOTEL, S.L.U., CAMPOBENAL, S.L.U., POLYBENAL,S.L.U. and AQUABENAL, S.L.U., hereinafter HOLIDAY WORLD HOTELS), for users who access www.holidayworld.es (hereinafter the website) for any reason or use the services provided therein.
The use of these services will entail the full and unreserved acceptance and validity of each and every one of the General Contracting Conditions contained in the latest and updated version of these General Conditions.
As a client, you state that you are of legal age and have enough legal capacity to take on obligations in the present General Contracting Conditions by hiring services at HOLIDAY WORLD HOTELS

RESERVA DE MARBELLA, S.L., as the website administrator facilitates, through the site, the steps necessary to obtain the provision of the services offered by the different hotels and that are selected by users depending on their preferences, entered during the reservation process and which are those described in the present General Contracting Conditions, as well as other specific ones displayed on the screen while browsing, so that you state that you know and accept these processes as necessary for hiring the services offered on the website.
 
2. Use of the Online Reservations Service of HOLIDAY WORLD HOTELS****
 
2.1. Online reservations services
 
2.1.1. Online reservations services: The purpose of the online reservations services is the reservation of a room at any of the HOLIDAY WORLD HOTELS****. The use of these services will entail the full and unreserved acceptance and validity of each and every one of the general conditions contained in the latest and updated version of these General Conditions.
 
2.1.2. Hiring procedure: When using the service, users will receive a confirmation email that will include their reservation locator number. This email will serve as a receipt of reservation and as confirmation of acceptance.
 
2.1.3. Guarantee and cancellation policy: Reservations made through this website will be guaranteed by the credit card provided by users on the form.

RESERVATIONS PAYMENT POLICY
 
When clients make a reservation through the website, 100% of the reservation amount will be charged, although the execution date of this charge will be the day clients check out of the hotel. In other words, it is a future charge.
 
“In accordance with Law 7/2012 of 29 October, on the intensification of actions to prevent and fight against fraud, none of our establishments are able to accept cash payments of €2500 or more, or an equivalent amount in a foreign currency, or cash payments of €15,000 or more if the person making the payment is an individual who is not resident in Spain and not acting as a businessman or professional.”
 
B.CANCELLATION POLICY
 
One night of accommodation per cancelled room will be billed, provided that the reservation is cancelled at least 48 hours before arrival.
 
From 23/6/12 to 18/08/12 cancellation period is 7 nights, a shorter period will have a charge of 1 night.
 
Modification

No changes or modifications will be permitted to reservations during high season, Easter Week, 3-day weekends and New Year, except in the following cases:

1. Extension of the reservation period

2. Increase in the number of rooms to be reserved

3. Adding more occupants per room
 
D.NO SHOW POLICY

In the case the clients do not show up on the check-in date set forth in the reservation, without having made a cancellation, that which is set forth in section B will be applied.
 
2.1.4. Prices per room and per night. The prices detailed on our website include VAT or the equivalent indirect tax.
 
2.2. Use of services

Users pledge to use services according to the law, morally, with good customs and public order, as well as according to that which is set forth in the present General Contracting Conditions. Consequently, clients are obligated to not use services for illicit aims or those opposing that which is established in the present General Contracting Conditions, harmful to the rights and/or interests of third parties or that could damage the services in any way of HOLIDAY WORLD HOTELS** and/or their image.
 
2.3. System variability

HOLIDAY WORLD HOTELS**** may unilaterally modify the services provided or the operability, technical and usage conditions of services for greater agility and in benefit to users at any time without prior notice. These modifications will be published on this website so that clients can know about them and accept them once again. Similarly and with the objective of improving the service and establishing optimal quality levels, the final objective of HOLIDAY WORLD HOTELS**, users may suggest those modifications that they deem suitable by contacting website managers at the email address: central@holidayworld.es.
 
3. Web Privacy Policy
 
 
For general processing:

LA RESERVA DE MARBELLA S.L, as the entity responsible for managing GRUPO HOLIDAY WORLD's WEB Bookings, informs you:
Pursuant to Organic Law 15/99 (Personal Data Protection Act) [Ley de Protección de Datos de Carácter Personal], we hereby inform you that your data has been registered with the Spanish Data Protection Agency [Agencia Española de Protección de Datos (AEPD)], for the purpose of MANAGEMENT OF WEB ACCOMMODATION BOOKINGS AND COMPLEMENTARY INVOICING SERVICES, CUSTOMER LOYALTY, for which the hotel in which you made the booking is responsible (CAMPOBENAL, S.L.U., SEGEHOTEL, S.L.U., AUXIHOTEL, S.L.U., AQUABENAL, S.L.U., POLYBENAL, S.L.U.).

We would ask you to notify us, in writing, of any modification in your data, pursuant to the aforementioned Organic Law 15/99 and with proper identification. Your rights of access, rectification, cancellation and opposition in respect of your data are guaranteed at all time via the access address of the person in charge of their processing at the following address: Ctra. Nal. 340, P.K. 215.6, Hoteles Holiday World, 29630 Benalmadena (Málaga).

Cookies. GRUPO HOLIDAYWORLD uses "cookies" during user browsing, always for technical purpose and under no circumstances are they used to collect information of a personal nature without your consent.
HOLIDAYWORLD reserves the right to modify its privacy policy or the conditions of use of our services for the purposes of adjustment to prevailing legislation, or other reasons; therefore, it is recommended that users of this web site periodically review this page as the users' use of the web will be deemed as acceptance of the privacy policy and the use conditions prevailing at any given time.
In any case, any person may exercise their right to access said data, as well as to rectify, cancel or oppose their treatment by writing to the aforementioned address, with due identification.

For personnel selection:
PRODAGESTIÓN, S.L.U., as the entity in charge of the personnel selection processes for HOLIDAY WORLD and PEÑARROYA, acknowledges receipt of your letter of today's date together with your curriculum vitae (CV).
Pursuant to Organic Law 15/99 (Personal Data Protection Act) [Ley de Protección de Datos de Carácter Personal], we hereby inform you that on today's date we have included your CV in our PERSONNEL SELECTION file, duly registered with the Spanish Data Protection Agency [Agencia Española de Protección de Datos (AEPD)], for the purposes of participating in the personnel selection processes for PRODAGESTIÓN, S.L.U. and HOLIDAY WORLD*; your CV and, as appropriate, the results of the interviews relating to your candidacy, will necessarily be notified to the rest of the HOLIDAY WORLD* companies: (*CAMPOBENAL, S.L.U., SEGEHOTEL, S.L.U., AUXIHOTEL, S.L.U., AQUABENAL, S.L.U., POLYBENAL, S.L.U., G5 CATERING Y EVENTOS SURYMAR, S.L.U.) and the companies belonging to PEÑARROYA (INMOBILIARIA PEÑARROYA, S.A. and LA RESERVA DE MARBELLA, S.L.), also for the purposes of your participation in the personnel selection processes.
If you do not wish your data to be notified by PRODAGESTIÓN, S.L.U. to the aforementioned companies for said purpose, you will not be able to participate in any HOLIDAY WORLD and PEÑARROYA personnel selection processes. If we received your CV via e-mail, and you do not wish your data to be notified for the aforementioned purposes, please sent us an e-mail and we will cancel your candidacy.
We would ask you to notify us, in writing and supplying proper identification, of any modification in your data, pursuant to the aforementioned Organic Law 15/99. Your rights of access, rectification, cancellation and opposition in respect of your data are guaranteed at all times via the access address of the person in charge of their processing, PRODAGESTIÓN, S.L.U., at the following address: Ctra. Nal. 340, P.K. 215.6, Hoteles Holiday World, 29630 Benalmádena (Málaga).

For Holiday Plus Client Loyalty:

Pursuant to Organic Law 15/99 (Personal Data Protection Act) [Ley de Protección de Datos de Carácter Personal], we hereby inform you that the data included in this form will necessarily be included in a file under the name of CLIENTS, for which POLYBENAL, S.L.U. is responsible, for your inclusion as a special client, together with your companions, so that you may enjoy the exclusive services of the HOLIDAY PLUS CARD, for the purposes of CLIENT LOYALTY, BOOKINGS MANAGEMENT, GENERAL MANAGEMENT OF CLIENTS, ACCOMMODATION and HOTEL SERVICES, and INVOICING. POLYBENAL, S.L.U. informs you that we will use your e-mail address to send commercial information via electronic mail.
If you do not wish us to use your e-mail address for this purpose, please tick the following box  We also inform you that your contact data may be given to the rest of the companies in the Holiday World Group: CAMPOBENAL, S.L.U., SEGEHOTEL, S.L.U., AUXIHOTEL, S.L.U., AQUABENAL, S.L.U.; INMOBILIARIA PEÑARROYA, S.A., LA RESERVA DE MARBELLA, S.L., for the purpose of informing you on the real estate services of these companies.
If you do not wish your data to be given for said purposes, please tick the following box . If you do not wish your data to be given to other companies, MERTEX INVESTMENTS SL and REUF DERVIC, for the purpose of informing you on the real estate services, please tick the following box .
The holder of the data guarantees, at all times, your rights of access, rectification, cancellation and opposition in respect of your data, which you may exercise via the access address of the person in charge of their processing: POLYBENAL, S.L.U. in the terms of the aforementioned Organic Law 15/99 and with due identification, at the address: Ctra Nacional 340, p.k. 215.6 - Benalmadena-Costa (Málaga).

For Newsletters:
Pursuant to Organic Law 15/1999 (Personal Data Protection Act) [Ley de Protección de Datos de Carácter Personal], we hereby inform you that the data you provide will be included in a file: MARKETING AND COMMUNICATION, under the responsibility of LA RESERVA DE MARBELLA SL , for the purpose of maintaining COMPANY-CLIENT RELATIONS, ADVERTISING, PROMOTIONS, COMMERCIAL PROSPECTION, COMMUNITY MANAGEMENT and SENDING COMMERCIAL INFORMATION AND NEWS VIA ELECTRONIC MAIL.

The data you supply including, among others, your e-mail address, may be used to send commercial information that may be to your interest.
The holder of the data undertakes to notify, in writing, any modification of the data supplied. At any time you may exercise your rights of access, rectification, cancellation and opposition, in the terms established under Organic Law 15/1999. The address of the entity responsible for the file is LA RESERVA DE MARBELLA SL, Crta. Nacional 340, P.K. 215.6, Hotel Holiday Village, 29630 BENALMADENA-COSTA, MÁLAGA, (SPAIN). In any case any person may exercise their rights of access, rectification, cancellation and opposition to their data processing via letter sent to said address and with due identification.
 
4. Right to modification of the General Contracting Terms and/or Conditions

HOLIDAY WORLD HOTELS**** reserves the right to modify any of the matters contained in the present General Contracting Conditions, in the way it deems suitable, notifying users of modifications made through the website, so that they can know of them and be accepted again by users.
 
5. Safeguarding of the General Contracting Conditions

If one of the provisions in the present General Contracting Conditions is declared null and inoperative, the rest of the general conditions will remain under the agreed terms. No provision in this contract will affect in any way the imperative conditions with regard to consumers. If you are not a consumer, you expressly renounce your right to waiver.
 
6. Applicable law and competent jurisdiction

The present conditions shall be governed by Spanish legislation, which will be applicable with regard to anything that is not set forth in these conditions on interpretation, validity and execution. HOLIDAY WORLD HOTELS**** and users, expressly renouncing any other jurisdiction, shall submit to the Courts and Tribunals of Malaga for any controversy that could derive from the provision of services that are the object of these General Conditions. If users have their residency outside of Spain, HOLIDAY WORLD HOTELS**** and users will submit to the Courts and Tribunals of Malaga (Spain), expressly renouncing any other jurisdiction.