Corporate Social Responsibility
Holiday World Hotels is an organisation formed by family businesses which are performance-driven and based on core values. This group has a goal: to be profitable and prestigious while still maintaining a sense of responsibility regarding its human team, and the environment and society that surround it.
Holiday World Hotels envisions sustainable expansion that enables it to tackle investments, in addition to ensuring our success through understanding and responding to the needs of our clients, providers, employees and citizens.
Holiday World Hotels mission is to reach levels of leadership in international tourism by using our different motivational factors, through the providing of a distinguished, quality service associated with responsible actions, and by continuing to be honest when it comes to carrying out our functions.
This is why Social Responsibility is, and has always been the fundamental issue at the heart of the company since its foundation. This premise guides the company's future business. We have a duty to the society in which we live and we are aware of its problems. Therefore, we have various commitments:
OUR COMMITMENT TO OUR EMPLOYEES Our organisation attributes its success to the maintaining of policies by all its members and it recognises the excellent performance of its employees and their focus on the achievement of a common goal. That's why the EFR Project (Responsible Family Business project in English) is our code of conduct in itself.
OUR COMMITMENT TO OUR CLIENTS The Grupo Peñarroya is a company based on service. We put ourselves in the client's position, we understand the market's demands and we act with flexibility. Our commitment to quality and safety has been crucial in our continued growth and success in our society.
OUR COMMITMENT TO OUR PROVIDERS We are committed to establishing and maintaining relationships which are mutually beneficial to our commercial associates and providers, and to making them active participants in the company's successes through the social benefits.
OUR COMMITMENT TO THE INSTITUTIONS We participate in a constructive manner with the Institutions in order to have better legislation, regulation and agreements which enable us to improve our businesses. We maintain collaboration agreements with different entities, both private and public, which allow us to generate diverse benefits.
OUR COMMITMENT TO THE ENVIRONMENT As an organisation dedicated to the provision of services, we understand that the environment constitutes the basis of this, meaning it is essential for future growth. Therefore, we are committed to sustainability and the respecting of the environment in the following areas:
1. Exhaustive compliance with the law, in addition to participation in programmes that pick up on measures that are outwith the law. 2. Waste Management. 3. Energy Saving: We are focussed on promoting the saving of energy and water, the use of clean energy, and cogeneration. 4. Sustainable Construction: Since the beginning of its projects, the Grupo Peñarroya has always considered natural integration with the environment to be important, as well as respecting our natural setting. 5. Training: Creating a work atmosphere favourable to the promotion of respect towards the environment through the training and motivation of staff. 6. Information: In order to effectively implement the environmental measures within the organisation, the active participation of company members and our clients is required.
OUR COMMITMENT TO SOCIETY We are citizens of all the towns in which we work and, as individual citizens, we have a social responsibility to support the health, education and well-being of the community. The plans of action in this regard are as follows:
· Creation of employment · Promotion of local development · Donations and other benefits
OUR COMMITMENT TO SHAREHOLDERS We will protect the interests of shareholders and keep them constantly informed.
EVERYONE'S COMMITMENT Costa del Sol has a unique natural environment that needs to be conserved and protected if we are to continue enjoying it. Therefore, a fundamental part of Holiday World's corporate social responsibility program is an environmental commitment.
We work tirelessly to remain at the cutting edge of this field by implementing cogeneration systems, using renewable energies and continuously working on new energy efficiency and water saving policies.
Training and raising awareness among the staff of the complex play a vital role in achieving this important objective, along with publicising our ecological commitment among our guests. A clear example of this is the current environmental awareness campaign entitled: "We are all responsible at HW; help us".
We use this campaign to publicise our corporate social responsibility commitment and work, and we take advantage of these pages to request everyone (guests, suppliers and employees) to work with us to make rational use of resources. By working together we will be able to minimise the environmental impact that a large hotel complex can cause.
Very simple gestures like showing instead of bathing, turning off the lights and air conditioning when leaving the room and only serving yourself as much food as you're going to eat can seem small, but if we all do them we can contribute to more sustainable and responsible management.
HOLIDAY HYDROS REVIEWS
Eugenia Atencia, Oct. 2014 facebook | |
"Enjoy Hydros" Unforgettable night, lovely dinner. We went to celebrate the birthday of my partner and we left amazed. We would like to return, but with accommodation too next time. I've not seen a nicer hotel.
Camilla Perfeldt, Oct. 2014 facebook | |
Thanks for a great stay at your hotel. Klara sends special thanks to Elisa for treating her like a princess every day. We hope to come back one day. Greetings from a cloudy and cold Sweden.
6jacarlos9, Sept. 2014 tripadvisor | |
“Fantastic once again” For the first time ever, I went back to the same place to celebrate my anniversary. I had never before been to the same hotel twice, but we enjoyed this one so much last year that we decided to go back. This time we were there for a day more and it definitely fulfilled our expectations, we may well return next year, both the facilities and the service were spectacular. The only thing they could improve is that some nights there was just one waitress and the service was a bit slow, but other than that it was FANTASTIC. Thank you for making our anniversary a wonderful experience.
Lola L., Agosto 2014 tripadvisor | |
“Lovely lunch” Today we ate in the hotel and I have to say my companions and I really enjoyed the meal. My compliments to the chef, Domingo, and the waitress, Elisa, who was lovely, and the manager, Pedro, who is always very friendly every time we go. Of course, we'll be back.
Cintia, Junio 2014 booking | |
"Excellent" The staff are excellent. Very attentive with the little one. Dinner at the hotel was delicious and very carefully prepared in every sense
Miguel C, Abril 2014 tripadvisor | |
“Wonderful” I went with my partner during Easter week. The service is very very good, the views amazing and the spa is the best I've seen. All the food is great. We loved it and we'll definitely be back!