FREQUENTLY ASKED QUESTIONS
Do you need to pay to access the Beach Club?
No. The Beach Club is exclusive to guests staying at Holiday World.
Access is free to guests who have booked our All Inclusive package. Guests who have booked any other board plan will be required to pay an additional cost of 6€/adult and 3€/child in order to access the Beach Club.
Are pool towels provided in the hotels?
Yes. Guests are offer the use of a beach towel in all our hotels.
You can ask for these in your hotel's reception. You will be required to pay a deposit of 15 € per towel. At your hotel's reception (after you pay the deposit), they will give you a ticket which can be exchanged in your hotel's spa for a towel. When you check-out from your hotel and return your ticket and towel, your deposit will be returned to you.
Is there a nursery service? How much does it cost?
Yes. Our nursery service is available in all our hotels during high season (between 20 June and 15 September). This service is exclusive to guests staying in our hotels and you should book beforehand in your hotel's reception. This service is available to children under 3 years old.
You can find this service on floor -2 of hotel Holiday Polynesia, and it's open every day of the week from 10am to 6pm, closing for lunch between 2pm and 3pm. The price of the nursery is: • 5€ ½ hour • 10€ for 1 hour • 12€ for 1 hour and a half • 15€ for 2 hours • 24€ for 3 hours
What age does my child need to be to attend the Mini-club?
The "Puka Puka" mini-club at Hotel Holiday Polynesia is available to children between 3 and 13 years old.
What hotel are the Dino rooms in?
The Dino rooms are located in Hotel Holiday Palace. This hotel has 8 of these rooms which are specially designed for children.
What is the Beach Club? Is it a hotel?
No. The Beach Club is not a hotel. It is a water park for clients staying at Holiday World. The Beach Club is a large, themed space which has seven different swimming pool areas where children can share in activities with their parents and adults can let their inner-child come out.
Remember that there is a free transport service available between hotels in the Holiday World Complex and the Beach Club.
Are the rubber rings at the Beach Club free?
No. The rubber rings at the Beach Club are not free.
Rubber rings, or doughnuts, can be hired for 6€ a day and you will need to pay a deposit of 14€. This deposit will be returned to you when you return the doughnut to the Beach Club's Reception.
If I'm staying in a hotel, can I use other hotels' facilities and eat there?
No,. You may only eat at and use the facilities of the hotel in which you are staying. If you would like to visit any hotel in the Holiday World complex and use one of the their facilities, you must pay to do so at that hotel.
Why are there different colours of wristbands at the complex?
Each hotel has a specific colour for clients who have booked All Inclusive. This wristband enables them to freely access the hotel's all inclusive services.
If I'm not staying in the Palace Hotel, can I use the heated pool by paying, and if so, at what time? Can children use it?
Yes. Any person over 18 years old can use the heated pool, with no restrictions.
The Health Club at the Palace Hotel is a paid service. The price of access for adults is 20€ for a full day, or 12€ for a half-day. This includes the use of the sauna and Turkish bath. Guests younger than 18 years old must be accompanied by an adult at all times, and may only enter during the afternoon. The price for them is 5 Euros. We remind you that for hygiene reasons, you must use a shower cap. The Health Club is open from 10am to 2pm, and 4pm to 8pm.
We should mention that for clients who have booked All Inclusive at the Palace Hotel itself, entry to the Health Club is free.
All Holiday Plus guests can benefit from a 10% discount on entry prices.
Is there a laundry service in the hotels?
Yes. Our clients have a 24-hour laundry service available in all hotels apart from Hotel Hydros.
In order to make use of this service, you will have to acquire tokens your hotel's reception. These cost 6€ for a washing machine and 3€ for a tumble dryer. You can also acquire detergent here.
Does the complex have free WiFi?
No. You must pay to use the WiFi service. There are two options available: 12 Euros for a week, or 5 Euros for 5 hours.
Holiday Village is the only hotel which offers free WiFi in communal areas. This service is only available to guests at the hotel.
HYDROS HOTEL & SPA REVIEWS
Eugenia Atencia, Oct. 2014 facebook | |
"Enjoy Hydros" Unforgettable night, lovely dinner. We went to celebrate the birthday of my partner and we left amazed. We would like to return, but with accommodation too next time. I've not seen a nicer hotel.
Camilla Perfeldt, Oct. 2014 facebook | |
Thanks for a great stay at your hotel. Klara sends special thanks to Elisa for treating her like a princess every day. We hope to come back one day. Greetings from a cloudy and cold Sweden.
6jacarlos9, Sept. 2014 tripadvisor | |
“Fantastic once again” For the first time ever, I went back to the same place to celebrate my anniversary. I had never before been to the same hotel twice, but we enjoyed this one so much last year that we decided to go back. This time we were there for a day more and it definitely fulfilled our expectations, we may well return next year, both the facilities and the service were spectacular. The only thing they could improve is that some nights there was just one waitress and the service was a bit slow, but other than that it was FANTASTIC. Thank you for making our anniversary a wonderful experience.
Lola L., Agosto 2014 tripadvisor | |
“Lovely lunch” Today we ate in the hotel and I have to say my companions and I really enjoyed the meal. My compliments to the chef, Domingo, and the waitress, Elisa, who was lovely, and the manager, Pedro, who is always very friendly every time we go. Of course, we'll be back.
Cintia, Junio 2014 booking | |
"Excellent" The staff are excellent. Very attentive with the little one. Dinner at the hotel was delicious and very carefully prepared in every sense
Miguel C, Abril 2014 tripadvisor | |
“Wonderful” I went with my partner during Easter week. The service is very very good, the views amazing and the spa is the best I've seen. All the food is great. We loved it and we'll definitely be back!